Privacy Policy

Welcome to Wildz Casino. This Privacy Policy describes how Wildz Casino, operated by Rootz Ltd., collects, uses, processes, and protects your personal data. We are committed to protecting your privacy and handling your data transparently and securely. This policy applies to all services offered by Wildz Casino, including our website and mobile applications. By using our services, you agree to the terms of this Privacy Policy. We encourage you to read it carefully to understand our practices regarding your information.

Wildz Casino is licensed and regulated by our licensing authority. Our registered office is located in Malta. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy explains your rights regarding your personal data and how you can exercise them.

We collect various types of information to provide and improve our services, manage your account, and meet our legal obligations. This information includes:

• Identification Data: This includes your name, date of birth, gender, nationality, and copies of identification documents such as passports or driving licenses. We collect this to verify your identity and age.
• Contact Data: Your email address, postal address, and telephone number. We use this to communicate with you about your account and our services.
• Financial Data: Details related to your payment methods, such as bank account numbers, credit/debit card numbers, and transaction history. We do not store full payment card details, but rather tokens provided by payment processors.
• Transactional Data: Information about your deposits, withdrawals, bets, and other activities on Wildz Casino. This helps us manage your gaming history and financial transactions.
• Technical Data: Your IP address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including pages visited, time spent on pages, and clickstream data.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Publicly Available Information: Data from publicly available sources, such as social media, to verify identity and for fraud prevention.

Wildz Casino uses your personal data for several purposes, always in accordance with applicable data protection laws:

• Account Management: To create and manage your Wildz Casino account, process your deposits and withdrawals, and provide customer support.
• Service Delivery: To operate our games and services, personalize your experience, and notify you about changes to our services.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal activities. This includes verifying your identity and conducting due diligence checks.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including age verification, responsible gaming requirements, and reporting to regulatory authorities.
• Marketing and Promotions: To send you promotional offers, bonuses, and information about our products and services, where you have consented to receive such communications. You can opt out at any time.
• Service Improvement: To analyze how our services are used, conduct research, and develop new features and improvements to the Wildz Casino platform.
• Communication: To respond to your inquiries, provide support, and send you important notices regarding your account or our services.

We process your personal data based on specific legal grounds as outlined in the GDPR:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Wildz Casino is subject, such as anti-money laundering (AML) regulations and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests. This includes fraud prevention, network and information security, direct marketing (where permitted), and service improvement.
• Consent: We may rely on your explicit consent for certain processing activities, particularly for sending marketing communications. You have the right to withdraw your consent at any time.

Wildz Casino may share your personal data with third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service, and marketing agencies. These providers are contractually bound to protect your data and only use it for specified purposes.
• Regulatory and Law Enforcement Authorities: We may disclose your data to regulatory bodies, licensing authorities, law enforcement agencies, and other governmental organizations when required by law or to comply with a legal process.
• Fraud Prevention Agencies: To combat fraud and money laundering, we may share your data with specialized agencies and other online gaming operators.
• Group Companies: Your data may be shared with other entities within the Rootz Ltd. group for operational and business purposes, provided they adhere to this Privacy Policy.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

We do not sell your personal data to third parties.

Wildz Casino implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data during transmission.
• Access Controls: Access to your personal data is restricted to authorized employees and service providers who require it to perform their duties.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Under GDPR, you have several rights regarding your personal data. Wildz Casino is committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the "Contact Us" section. We will respond to your request within one month, or within two months for complex requests.

Wildz Casino uses cookies and similar tracking technologies to enhance your user experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to improve the way Wildz Casino works.
• Functionality Cookies: These remember choices you make, such as your username, language, or region, to provide enhanced, more personal features.
• Targeting/Advertising Cookies: These are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling certain cookies may affect the functionality of our website.

Wildz Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing. For example:

• Account Data: We retain your account data for the duration of your active account and for a period thereafter as required by anti-money laundering and other regulatory obligations (typically 5-7 years after account closure).
• Transactional Data: Financial transaction records are kept for a period mandated by financial and tax laws.
• Marketing Data: If you have opted in for marketing, we retain your contact details until you withdraw your consent or object to processing for marketing purposes.

Once the retention period expires, your personal data will be securely deleted or anonymized.

Wildz Casino may transfer your personal data to countries outside the European Economic Area (EEA) if necessary for the purposes outlined in this policy. This may occur if our service providers or group companies are located outside the EEA. When such transfers occur, we ensure that appropriate safeguards are in place to protect your data, in accordance with GDPR requirements.

These safeguards may include:

• Transferring data to countries deemed by the European Commission to provide an adequate level of data protection.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.

We will always ensure that any international transfer of your data is conducted in a manner that upholds your privacy rights and provides an equivalent level of protection as within the EEA.

Wildz Casino services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records. If you believe a minor has provided us with personal data, please contact us immediately.

Wildz Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this policy will indicate when it was last revised.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

• By Email: [email protected]
• By Post: Wildz Casino, [Our Registered Office Address, please refer to our website for the full address details]

We are committed to resolving any concerns you may have regarding your privacy. You also have the right to lodge a complaint with your local data protection supervisory authority.